Hotpoint Washer FEW10 User Manual

INSTRUCTIONS on INSTALLATION & USE for the FIRST EDITION RANGE  
FEW14, FEW12, FEW10  
Hotpoint recommends, for your own safety and to ensure you get the best possible results from your  
Washing Machine, you read through this booklet and follow these steps thoroughly.  
Installation Guide  
Electrical Guide  
STEP 2  
STEP 4  
STEP 6  
STEP 8  
STEP 1  
Dispose of packaging material in a safe  
place and remove any labels.  
Choose a location for your washing  
machine where possible on a solid floor,  
with the electrical sockets and water  
supply tap easily accessible.  
Please read instructions thoroughly to  
ensure you understand each stage  
before you begin.  
Allow sufficient space: 600mm width,  
600m depth and 900mm height.  
DO NOT install in a bath or shower  
room.  
Remember you may be charged for a service call if a  
problem with your washing machine is caused by  
incorrect installation or misuse.  
WARNING: This appliance must be earthed.  
Dispenser Drawer  
Programme Selector Dial  
STEP 3  
Read through this section to familiarise  
yourself with the different  
compartments within the dispenser  
drawer.  
A wash chart is provided to help you to  
select your required programme.  
Examples given for the maximum washing load  
weight for different fabric types.  
NOTE: Always follow manufacturer’s dosage  
recommendations.  
Using your Machine  
Options Guide  
STEP 5  
How to start your selected programme  
and how to stop or change the  
programme if so required.  
All available optional wash features are  
explained within this section - These  
allow you to adjust your selected wash  
programme to suit your needs.  
NOTE: In addition to the temperature of the  
incoming water, the selection of optional wash  
features will affect the programme times.  
NOTE: Progress indicator lights show what stage in  
the programme cycle has been reached.  
A Typical Wash Programme  
Troubleshooting  
STEP 7  
Please refer to the Troubleshooting  
section if you have any problems when  
using your washing machine.  
A picture guide provides a clear  
explanation how to set a wash  
programme.  
READ BEFORE  
CONTACTING  
SERVICE!  
There may be nothing wrong!  
DO NOT overload the washing machine.  
NOTE: Hotpoint recommend, on completion of  
your programme, that you switch off both the  
electricity and water supply to the appliance.  
Read the rest of these instructions to get the best from your appliance, remember to fill in your guarantee registration.  
Keep this Book in a safe place for quick reference.  
 
Electricity Supply  
STEP 1  
STEP 2  
WARNING: The appliance must be earthed.  
TECHNICAL DETAILS  
Fuses  
Your appliance comes fitted with a plug and a 13 amp (13A) fuse. If  
you need to replace the fuse, use only those rated at 13 amp (13A)  
and ASTA approved to BS1362. To change the fuse lift the holder to  
vertical position and lift the fuse out. To replace the fuse, insert the  
fuse and push fuse holder down into the locked position. Correct  
replacement is identified by colour coding or the marking on base of  
plug.  
FEW14  
FEW12  
FEW10  
Models  
59.5cm wide  
Dimensions  
Capacity  
85cm high  
60cm deep  
WARNING: Do not use the plug unless the fuse holder is in the locked  
position and the top cover firmly replaced.  
from 1 to 5.5kg  
Changing the Mains Lead  
If you have damaged the existing lead and need a new one, contact  
Hotpoint Service UK on: 08709 066 066 or  
302 200). A charge will be made.  
Electric  
Connections  
voltage 220/240 Volts 50Hz  
maximum absorbed power:  
1700W-2100W  
up to 1400rpm - FEW14  
up to 1200rpm - FEW12  
up to 1000rpm - FEW10  
3
DR  
Spin Speed  
NOTE: AL  
MOVE T  
ALONG T  
We strongly advise that fitting a new lead is carried out by a qualified  
electrician.  
Control  
Seek professional advice if you need to use an extension lead.  
D
programme D  
temperature 60˚C  
run with a 5.5kg load  
programmes  
according to  
IEC456  
WHICH  
YOU U  
Changing the Plug  
directive  
If you need to change your plug, if it does not fit your socket: isolate  
the machine from the mains supply. Cut off the supplied plug and  
safely dispose of the discarded plug. DO NOT plug into any other  
socket.  
HOOKE  
LEVEL TO  
(*see Ge  
NOTE: If you change the plug, the colour of wires in the mains lead  
may not match the colour of the markings which show the different  
terminals in the plug.You must wire it as shown below:  
Green and yellow (Earth)  
wire to terminal marked ‘E,  
symbol , or coloured  
green and yellow.  
4
LEVEL?...  
13A ASTA approved fuse to  
BS1362.  
YOUR MACHINE WILL BE NOISY IF THE TWO FRONT F  
ADJUSTED SO THE MACHINE STANDS FIRM AND LEV  
When adjusting the feet, use a spirit level to check the machin  
side to side and from front to back.  
Brown (Live) wire to terminal  
marked ‘L’ or coloured red.  
Blue (Neutral) wire to  
terminal marked ‘N’ or  
coloured black.  
- Move your machine into its f  
(take care not to trap or kink  
- Turn one or both front feet a  
hand, until the feet cannot be  
- The spring on each foot will s  
loose.  
If it is placed on a fitted carpet, adjust the feet to ensure th  
ventilation beneath the washing machine.  
CE marking certifies that this appliance conforms to the following  
EEC directives:  
Low Voltage Equipment - 72/23/EEC & 93/68/EEC  
Electromagnetic Compatibility - 89/336/EEC, 92/31/EEC & 93/68/EEC  
 
Installation  
1
REMOVE TWO TRANSIT FIXINGS...  
Follow these instructions to remove the TWO transit fixings.  
IMPORTANT:  
It is important the transit  
bolt and spacer come out  
intact (see pic).  
Situated, one either  
side of the rear panel,  
BOTH transit bolts  
(complete with  
spacers) MUST be  
removed before use...  
Failure to do so may  
cause damage to  
your machine!  
For safety,insert  
one of the  
plastic covers  
(supplied with  
your machine)  
over the hole.  
Unscrew the  
bolt using a  
13mm spanner.  
STOP when 3  
threads can be  
seen.  
Hold, slide  
sideways and  
pull to remove.  
! Repeat steps to remove  
the second transit bolt.  
3
DRAINAGE SYSTEM... we recommend one of the following:  
STANDPIPE METHOD  
UNDER SINK METHOD  
NOTE: ALTHOUGH YOU MAY NEED TO  
MOVE THE HOOKED END SUPPORT  
ALONG THE GREY DRAINAGE HOSE,  
DO NOT REMOVE IT.  
Hooked End Support  
Insert drainage hose  
approximately 100mm  
into the standpipe.  
.............................  
OR  
800mm  
WHICHEVER DRAINAGE METHOD  
YOU USE, MAKE SURE THAT THE  
HOOKED END SUPPORT IS FIXED  
LEVEL TO, OR ABOVE THE ‘PLUMBING  
INDICATOR LINE’*  
from floor  
Standpipe height:  
minimum 500mm  
from the floor.  
Fix the hooked Attach the GREY  
end support at drainage hose to the  
a minimum  
800mm from  
the floor.  
cut off the blocked  
end of the under sink  
drainage unit.  
under sink drainage  
unit securely, using a  
hose clip.  
(*see Getting to Know your Appliance)  
5
6
CONNECT TO THE POWER SUPPLY...  
READY...  
WO FRONT FEET ARE NOT  
M AND LEVEL.  
ck the machine stands level... from  
PLUG YOUR MACHINE INTO AN ELECTRICAL SOCKET WHICH IS  
EASILY ACCESSIBLE. SWITCH ON.  
TO CHECK ALL PARTS OF  
CLEAN THE INSIDE OF YO  
RUN PROGRAMME ‘C’ (  
ine into its final location  
trap or kink the hoses.  
h front feet anti-clockwise by  
eet cannot be turned any more.  
ch foot will stop them coming  
NOTE: Hotpoint recommend  
extension leads are not used.  
WITHO  
Move your machine into position,  
take care not to trap or kink the  
hoses.  
W
t to ensure that there is adequate  
THIS WILL TAKE APPRO  
 
The Dispenser Drawer  
STEP 3  
1
2
WARNING:  
Do not put any items into  
the drawer, other than  
detergents designed to be  
released from the drawer, as  
they may cause damage or  
blockage.  
CONNECT TO THE COLD  
WATER SUPPLY...  
2
3
PLEASE USE THE NEW HOSE SUPPLIED, FITTED  
TO THE MACHINE.  
4
5
Old hoses may  
cause leaks due to  
worn out washers.  
Index:  
1. Drawer release latch  
2. Pre-wash detergent compartment  
Maximum 200ml powder or  
100ml liquid  
DO NOT REMOVE!  
3. Main detergent compartment  
Maximum 400ml powder or  
200ml liquid  
Connect fill hose (Blue  
connector) to the cold  
water supply tap.  
Check the cold  
water supply is  
running freely...  
ii  
i
4. Grate  
5. Fabric conditioner compartment  
120ml maximum  
TURN COLD WATER  
SUPPLY TAP ON...  
Dispensing Powder Detergent  
To achieve the best wash results the manufacturer’s  
recommended amount of detergent should be measured  
and added to the main detergent compartment (II symbol)  
(max. 400ml).  
Y
to the  
nage  
sing a  
Dispensing Liquid Detergent  
We recommend the use of a detergent dosing ball, as provided by your  
detergent manufacturer.  
...  
Adding Fabric Conditioner  
PARTS OF THE INSTALLATION AND TO THOROUGHLY  
SIDE OF YOUR MACHINE:  
MME ‘C’ (refer to ‘Programme Selector Dial, STEP 4).  
Pour the recommended amount of fabric conditioner into the  
compartment (flower symbol).  
Do not exceed the maximum fill line.  
WITHOUT ANY LAUNDRY  
and  
Pre-wash Programmes A and B  
When selecting programmes A or B add detergent to both the pre-wash  
compartment (I symbol) and the main wash compartment (II symbol).  
DO NOT use in drum dosing devices with Pre-wash programmes A and B.  
WITHOUT ANY DETERGENT  
KE APPROXIMATELY 2hours 30minutes TO COMPLETE  
 
Programme Selector Dial  
STEP 4  
IMPORTANT INFORMATION: The temperature of the incoming water supply and selection of any Optional Wash Feature, ie. Energy  
Save, will affect the programme times*. Turn the programme selector dial from ‘OFF’ to the programme you need...  
Wash  
label  
Fabric  
Temp.  
˚C  
Max.  
Approximate  
Spin  
dry load programme time*  
speed  
WEIGHT OF  
WASH LOAD  
Automatic Pre-wash and Wash Programmes  
2 hours 30minutes -  
5.5kg  
White Cotton, Heavy soil  
95  
40  
Fast  
Fast  
A
2 hours 40minutes  
1 hour 40minutes -  
1 hour 50minutes  
Cotton, Heavy soil  
5.5kg  
Two examples of  
maximum wash loads  
for different types of  
fabric:  
B
Wash Programmes  
White Cotton & Linen  
without special finishes.  
2 hours 20minutes -  
2 hours 30minutes  
95  
60  
5.5kg  
5.5kg  
Fast  
Fast  
C
Colourfast cotton, linen or  
viscose without special  
finishes  
COTTON  
2 hours 5minutes -  
2 hours 15minutes  
D
E
2
5
6
1
4
Bath Towels  
Shirts  
Non-colourfast cotton,  
linen or viscose  
1 hour 40minutes -  
1 hour 55minutes  
40  
5.5kg  
Fast  
Blouses  
Pair of Pyjamas  
Items of  
Synthetics  
coloured nylon, polyester,  
acrylic and cotton mixtures,  
cotton or viscose with special  
finishes, coloured polyester  
and cotton mixtures  
F
Underwear  
1 hour 5minutes -  
1 hour 15 minutes  
50  
40  
3kg  
3kg  
Slow  
Slow  
= 5.5kg  
SYNTHETIC  
Acrylics  
acrylics and tri-acetate blends  
of these fabrics with wool,  
polyester and wool blends  
G
2
4
4
1
4
Children’s Dresses  
40 - 50minutes  
Shirts  
Wool  
Blouses  
Shrink resistant machine  
washable wool, woollen  
blankets.  
1 hour 15minutes -  
1 hour 25minutes  
Pair of Pyjamas  
Items of  
40  
40  
30  
35  
1.5kg  
2.5kg  
3kg  
Fast  
H
J
Wool mixtures with cotton  
or rayon.  
1 hour 15minutes -  
1 hour 25minutes  
Underwear  
Fast  
Silk  
55minutes -  
1 hour 5minutes  
= 3kg  
Printed acetate  
Slow  
Slow  
Quick Wash  
for freshening up lightly  
soiled items.  
Warning: not for woollen,  
silk or delicate items.  
1kg  
35 - 45minutes  
K
L
Cold wash  
cold fill only, no heating action. 25  
55minutes -  
1 hour 5minutes  
3kg  
Slow  
Rinse and Spin Programmes  
NOTE:  
M
Rinse and Fast Spin - Cotton  
5.5kg  
3kg  
30minutes  
30minutes  
Fast  
When the programme  
has finished, return  
the programme  
Rinse and Slow Spin - Delicates  
Slow  
N
Spin only Programmes  
selector dial to the  
‘OFF’ position.  
Fast Spin - Cotton  
5.5kg  
3kg  
15minutes  
15minutes  
Fast  
P
Q
Slow Spin - Delicates  
Slow  
 
Using your Machine  
STEP 5  
Door Locked indicator light  
Programme End light  
Programme Active indicator light  
Option buttons  
WARNINGS:  
In the unlikely  
event of something  
not working, see  
‘Troubleshooting’  
STEP 8.  
‘START/Hold To Reset  
button  
OFF position  
Programme selector dial  
On-Off / Selecting a programme...  
The machine is switched on, by turning the programme selector dial away from the ‘OFF’ position to your selected programme.  
To start the programme press and release the ‘START/HOLD TO RESET’ button.  
NOTE: When the programme has finished, return the programme selector dial to the ‘OFF’ position.  
To pause a programme...  
To pause a programme hold the ‘START/HOLD TO RESET’ button for two seconds until the ‘PROG.END’ indicator light flashes.  
To continue, press the ‘START/HOLD TO RESET’ button once more.  
To change a programme...  
If you want to change a programme hold the ‘START/HOLD TO RESET’ button for two seconds until the ‘PROG.END’ indicator light  
flashes.  
You can then change the programme. Then press the ‘START/HOLD TO RESET’ button once more.  
NOTE:  
If you turn the programme selector dial during a programme, the ‘ACTIVE’ indicator light will flash to show that the programme  
running is not that shown on the dial. Turn the dial to the original programme to stop the flashing.  
The flashing will automatically stop when the programme enters the rinse phase.  
Progress indicator lights...  
Door Locked indicator light...  
The ‘ACTIVE’ indicator light will come on as soon as the  
selected programme has started. This light will remain lit  
throughout the programme and will go out when the  
programme has finished.  
The ‘PROG.END’ indicator light will come on after the  
selected programme has finished. This light will remain lit  
until you return the programme selector dial to its ‘OFF’  
position, or start another programme.  
The ‘DOOR LOCKED’ indicator light will come on two  
seconds after you press the ‘START/HOLD TO RESET’ button  
and will stay lit throughout the programme. A short time  
after the programme has finished the indicator light will go  
out and you can then open the door.  
Selected programmes will not start if the door is not closed  
properly, the ‘DOOR LOCKED’ indicator light will flash to  
show this. Push the door shut until you hear the catch click.  
 
Options  
STEP 6  
To select an option, press the button and you will see a light come on above the button.  
Press again to cancel, and the light will go out.  
Button Selection:  
You cannot alter the options once the machine is running.  
NOTE: Remember to cancel buttons after use!  
Energy Save... use this option to...  
Super Rinse... use this option for...  
Save money and time on lightly soiled loads.  
Large wash loads and items for young children or people with  
This is not available with Quick Wash, Rinse and Spin or Spin  
only programmes.  
sensitive skin.  
This option increases the water level of the first two rinses.  
This is not available with Cold Wash, Rinse and Spin or Spin  
only programmes.  
Rinse Hold... use this option to...  
Help reduce the creasing of delicate or synthetic fabrics by  
holding clothes in the final rinse water.  
The ‘Rinse Hold’ option light will flash to indicate that the  
programme is holding the clothes in the final rinse water.  
Complete the final spin by pressing the ‘RINSE HOLD’ button  
when the light is flashing..  
This is not available with Wool or Spin only programmes.  
Automatic Features...  
Auto half load  
Auto half load saves you time and money when washing smaller loads.  
Water levels are automatically adjusted to cater for the different loads.  
Unbalanced load warning  
Your machine has an inbuilt feature to prevent it spinning with an unbalanced load. This will minimise excessive vibration and  
prolong the life of the machine. Before each spin the machine ‘senses’ the load within the drum and if the machine considers the  
load to be unbalanced, it will not automatically spin. Instead the machine will try to redistribute the load to achieve balance by  
tumbling backwards and forwards. If it is unable to balance the load after the fifth attempt the machine will abort the spin process  
and the load will still be wet at the end of the programme.  
If this safety feature is encountered you can spin the load after first opening the door, redistributing the load and selecting a fast or  
slow, spin only programme. In the case of small loads or single items you may try adding some extra items of a comparable size to  
help balance the load.  
 
A Typical Wash Programme  
STEP 7  
1
2
3
4
Add detergent (and  
fabric conditioner if  
required) to the  
dispenser drawer (see  
STEP 3).  
Refer to the detergent  
manufacturer’s  
dosage instructions.  
Sort laundry into  
groups by washcare  
labels.  
Load the machine,  
making sure that the  
laundry is not  
trapped in the door.  
Close the door by  
pushing it until it  
clicks.  
Turn the programme  
Select any optional  
selector dial from the wash feature(s) that  
OFF’ position to the  
programme required  
(see STEP 4).  
you may require by  
pressing the  
appropriate button(s)  
The ‘PROG.END’ light (see STEP 6) indicator  
will illuminate to  
indicate that the  
machine has power.  
lights will show what  
you have chosen.  
When all selections  
have been made press  
the ‘START/HOLD TO  
RESET’ button.  
The ‘PROG.END’ light  
will go out and the  
ACTIVE’ light will  
illuminate to indicate  
When the pro-  
5
6
7
gramme has  
finished the  
PROG.END’ and  
DOOR LOCKED’  
indicator lights  
will remain lit.  
the start of a programme. After a short time  
the ‘DOOR LOCKED’ indicator light will  
illuminate.  
After a short time the ‘DOOR LOCKED’  
indicator light will go out. You can  
then open the door.  
During the wash, the  
ACTIVE’ and ‘DOOR  
LOCKED’ indicator  
light will remain lit.  
To cancel a programme once the machine  
has started, press and hold the ‘START/HOLD  
TO RESET’ button for two seconds, until the  
PROG.END’ light flashes.  
You can then make a new selection. Press  
the ‘START/HOLD TO RESET’ button again to  
carry on.  
To switch the machine off, return the  
programme selector dial to the ‘OFF’  
position.  
The ‘PROG.END’ light will go out.  
We also recommend that you switch  
off the electricity and water supply.  
WARNINGS:  
During the wash  
cycle, remember  
that the door glass  
may become hot to  
the touch.  
DO NOT open the  
DO NOT try to  
open the door  
when the ‘DOOR  
LOCKED’ indicator  
light is on.  
If you stop a  
programme part  
way through a  
wash or there is a  
power cut, take  
care when opening  
the door, the  
DO NOT allow  
children to play  
with the appliance  
or tamper with the  
controls.  
DO NOT overload  
the appliance!  
It may damage the  
laundry and reduce  
the quality of the  
wash.  
dispenser drawer  
during any  
programme.  
machine may  
contain hot water.  
 
Troubleshooting - More ‘Troubleshooting information and general pro  
STEP 8  
Washcare Tips:  
Do not overload the machine  
(maximum load 5.5kg).  
In addition to reducing the  
quality of the wash, this may also  
damage your laundry and the  
machine.  
We strongly recommend that you  
do not wash underwired bras in  
this machine. Should the wires  
become detached it could cause  
damage to your clothes and the  
machine. If the washcare label  
states that the bra is machine  
washable, then we advise placing  
it in a sealed pillow case or a  
similar washbag.  
MY MACHINE MAKES A  
NOISE OR VIBRATES IN A  
SPIN PROGRAMME.  
MY MACHINE WILL NOT  
START  
MY MACHINE D  
PUMP OUT W  
Close the door. Choose a  
programme and then press  
‘START/HOLD TO RESET’  
Has the drain hose b  
correctly? Ensure it i  
or kinke  
Check all loose items, such as  
coins, have been removed  
from the laundry.  
Are the drainage un  
or under sink conn  
from blocka  
Does the ‘door indicator’ light  
come on after 2 seconds?  
Have both transit bolts been  
removed from the machine?  
Remember, you will be charged  
for a service call resulting from a  
detached bra wire.  
Do not use the machine if the  
item to be washed does not have  
a wash label.  
Has ‘Rinse Hold’ be  
The light will flash un  
is pressed a  
Is the machine plugged in  
and switched on?  
Have you adjusted the feet to  
stabilise the machine?  
Is the socket OK? Test with  
another appliance to check.  
Before washing laundry we  
recommend that you do the  
following:  
Press the ‘Rinse Ho  
again.  
Pre-treat awkward stains with  
washable treatments.  
See STEP 2: Inst  
See STEP 2: Installation  
Is the fuse in the plug OK?  
Do not wash any items that have  
previously been treated with  
solvents.  
Close zips, fasten belts, tie strings  
and close press studs to prevent  
tangling.  
Empty ALL objects from pockets  
as they may damage the clothes  
and the machine.  
Clear any blockage  
been fou  
Plug the machine in and  
turn the socket switch on.  
Is the machine co  
a sink waste s  
If possible use another socket  
for the machine.  
MY LAUNDRY HAS NOT  
SPUN DRY.  
Check the blocked  
under sink drainag  
been cut o  
If not replace it, see STEP 1:  
Electricity Supply  
Was a short spin programme  
used on a non-synthetic load.  
WATER COLLEC  
FABRIC DISP  
COMPARTM  
Remember, you will be charged  
for a service call to rectify a  
malfunction resulting from  
objects, such as coins, pens, hair  
grips etc. falling from pockets.  
Limit the size of absorbent loads  
ie. towels, to 3kg (7lb) to give  
good washing and rinsing results.  
Place small items in a wash bag.  
Always follow the care label on  
items when choosing the wash  
programme.  
MY MACHINE STOPS  
BEFORE A SPIN  
PROGRAMME.  
There has been an  
unbalanced load and the machine  
could not spin.  
See ‘Automatic Features’ STEP 6.  
Clean fabric dispen  
See STEP 3:‘The D  
Drawer  
The ‘RINSE HOLD’ button has  
been pressed, this will hold  
laundry in the final rinse water,  
until the button is pressed  
again.  
Did the water pump out?  
If not see ‘MY MACHINE DOES  
NOT PUMP OUT WATER.  
Wash non-colourfast items or  
really dirty laundry separately as  
they may affect other items.  
Remember, you will be charged for a service call for problems caused by incorrect installation, non-re  
Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT  
 
Indicator Lights:  
THE DISPENSER WILL NOT  
CLOSE PROPERLY  
MY MACHINE DOES NOT  
PUMP OUT WATER  
The ‘DOOR LOCKED’ indicator light:  
MY MACHINE IS LEAKING  
If the ‘DOOR LOCKED’ indicator light is flashing:  
Shut the door firmly, until it clicks.  
The ‘DOOR LOCKED’ indicator light should now stay  
on.  
If the door will not open... Check the programme has  
finished, is the ‘PROG.END’ indicator light lit? It takes  
about two minutes for the ‘DOOR LOCKED’ indicator  
light to go out after a programme has finished.  
The door will not open until the ‘DOOR LOCKED’  
indicator light has gone out.  
Is the drawer clogged with  
detergent?  
Has the drain hose been installed  
correctly? Ensure it is not blocked  
Is the fill hose on correctly?  
If not tighten it.  
Does the washer need  
replacing?  
or kinked.  
Clean the dispenser drawer, see  
STEP 3:‘The Dispenser Drawer’  
Are the drainage unit, standpipe  
or under sink connections free  
from blockages?  
The ‘ACTIVE’ and ‘PROG.END’ indicator  
Is your water pressure too  
high?  
Check the drawer is properly  
aligned.  
lights are both flashing...  
This means that the machine cannot fill.  
Check that the water supply is turned on and that the  
inlet hose is not kinked.  
Has ‘Rinse Hold’ been selected?  
The light will flash until the button  
is pressed again.  
Turn the main supply tap  
down.  
The ‘ACTIVE’ indicator light is flashing...  
If the ‘ACTIVE’ indicator light is flashing:  
This means that the programme selector dial has been  
moved since the programme started.  
Is the standpipe or household  
drain blocked.  
Press the ‘Rinse Hold’ button  
again.  
SUDS ARE COMING FROM  
THE DISPENSER DRAWER  
Return the dial to the original selection.  
See STEP 2: Installation  
You may need to call in a  
plumber.  
Clear any blockages that have  
been found  
Check the correct amount of  
suitable detergent has been used,  
refer to manufacturer’s  
Is steam coming  
from the dispenser  
drawer?  
Is the machine connected to  
a sink waste system?  
recommendations.  
If you have used the wrong type of  
detergent, select a Rinse programme  
to flush out your machine.  
Check the blocked end of the  
under sink drainage unit has  
been cut off.  
If your machine is still not working  
contact:  
Repair Service and Information Desk  
UK 08709 066 066  
Republic of Ireland 1850302 200  
The machine is designed to  
release steam from the dispenser  
drawer during hot washes.  
Check the feet have been  
levelled.  
You will be asked for the following  
details: Name and Address, Post  
Code,Telephone Number, Date of  
Purchase, Colour and Model/Serial  
Numbers - which can be found on  
the inside of the door.  
NOT ALL OF THE DETERGENT  
HAS BEEN FLUSHED AWAY  
WATER COLLECTS IN THE  
FABRIC DISPENSER  
COMPARTMENT  
Check that your cold water  
supply tap is turned on fully.  
THE PROGRAMME TAKES A  
LONG TIME  
Clear and precise details of the query  
or fault.  
Clean fabric dispenser drawer.  
See STEP 3:‘The Dispenser  
Drawer.  
Remember, you will be charged for a  
service call if a problem with your  
machine is caused by incorrect  
installation or misuse.  
Check the inlet hose is not  
kinked.  
Check for low temperature and  
low pressure of the cold water  
supply.  
ct installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.  
ne washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.  
 
195043803. 04  
05/2005 - SIMLEX . Four Ashes, Wolverhampton  
After Sales Service  
“No company is better positioned to offer an after sales service on  
a Hotpoint appliance than us - the manufacturer.  
Hotpoint guarantee  
“Satisfaction guaranteed or your money back”  
We give you a unique ‘satisfaction guaranteed’ promise - valid for 90  
days - after you have purchased your Hotpoint appliance.  
If there is a technical problem simply call Hotpoint Repair service or  
we will arrange for an engineer to call. If the technical problem is not  
resolved under this guarantee, we will replace your machine or, if  
you prefer, give you your money back.  
As part of our commitment to you, all Hotpoint appliances have the  
added benefit of a fully inclusive parts and labour guarantee for the first  
12 months. In addition to this you also have the advantage of free  
replacement parts for the first 5 years when fitted by a Hotpoint  
engineer. When the 12 months parts and labour guarantee expires we  
offer the following after sales service options:  
All Hotpoint appliances carry a fully inclusive 12 month parts and  
labour guarantee as well as free replacement parts for the first 5 years  
(except microwaves, selected integrated appliances and cooker hoods,  
which have a one year guarantee) provided that they are fitted by a  
Hotpoint engineer.  
Repair Service and Information Help Desk  
UK: 08709 066066  
Republic of Ireland: 1850 302 200  
Note: Our operators will require the Model number and the Serial number  
of your appliance.  
Guarantee terms and conditions  
Your guarantee is only applicable in the United Kingdom or  
Republic of Ireland and is subject to the following provisions  
that your appliance:  
Available 364 days a year with a fast, effective and value for money  
service. We have the largest white goods repair service in the UK with over  
1100 of our own fully trained engineers. All repairs include a parts and  
labour guarantee for 12 months from the date of the repair.  
If you require any information or have any questions about your  
appliance, our operators are on hand with help and advice.  
All this ensures that you will receive the best available after sales service  
possible.  
Has been installed and used correctly in accordance with this  
instruction booklet.  
Has been used solely for domestic purposes and is located on  
domestic premises (ie. not for commercial or trade use).  
Has been properly connected to a suitable electrical supply  
voltage as stated on the appliance rating plate.  
Extended Warranties  
UK: 08709 088 088  
Republic of Ireland: 1850 502 200  
Has not been subject to misuse, accident, modified or repaired by  
anyone other than one of our own service engineers.  
Recycling & Disposal Information  
Whether you have just one or a number of Hotpoint appliances in your  
kitchen, we offer two service cover plans to give you total peace of mind.  
Repair Protection Plan - FREE service repairs for a single Hotpoint  
appliance during the period of cover.  
As part of Hotpoint’s continued commitment to helping the environment,  
Hotpoint reserves the right to use quality recycled components to keep down  
customer costs and minimise material wastage.  
Kitchen Cover  
- FREE service repairs for all your Hotpoint  
appliances less than 8 years old.  
Please dispose of packaging and old appliances carefully.  
To minimise risk of injury to children, remove the door, plug and cut mains cable  
off flush with the appliance. Dispose of these parts separately to ensure that the  
appliance can no longer be plugged into a mains socket, and the door cannot be  
locked shut.  
Genuine Parts and Accessories  
UK: 08709 077 077  
Republic of Ireland: (01) 842 6836  
Disposal of old electrical appliances  
A wide range of genuine parts and accessories are available from our  
hotline or through our web site.  
Genuine parts and accessories, extended warranties and service  
repairs are all available on our web-site at:  
The European Directive 2002/96/EC on Waste Electrical and Electronic  
Equipment (WEEE), requires that old household electrical appliances must  
not be disposed of in the normal unsorted municipal waste stream. Old  
appliances must be collected separately in order to optimise the recovery  
and recycling of the materials they contain and reduce the impact on  
human health and the environment.  
The crossed out “wheeled bin” symbol on the product reminds you of  
your obligation, that when you dispose of the appliance it must be  
separately collected.  
For pre purchase information on any other Hotpoint  
product,  
Consumers should contact their local authority or retailer for  
information concerning the correct disposal of their old appliance.  
call: 08701 50 60 70 or visit: www.hotpoint.co.uk  
Indesit Company UK Limited, Morley Way, Peterborough, PE2 9JB.  
 

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