HP Hewlett Packard Computer Monitor W1952A User Manual

V191,LV1911,W1971a,W1972a,W1952a  
LV2011,LV2011q,W2071d,W2072a,W2072b,W2052a  
LV2311,W2371d  
User Guide  
 
© 2011,2012 Hewlett-Packard Development Company, L.P.  
Microsoft, Windows, and Windows Vista are either  
trademarks or registered trademarks of Microsoft  
Corporation in the United States and/or other countries.  
The only warranties for HP products and services are set  
forth in the express warranty statements accompanying  
such products and services. Nothing herein should be  
construed as constituting an additional warranty. HP shall  
not be liable for technical or editorial errors or omissions  
contained herein.  
This document contains proprietary information that is  
protected by copyright. No part of this document may be  
photocopied, reproduced, or translated to another language  
without the prior written consent of Hewlett-Packard  
Company.  
Document Part Number: 672294-003  
Third Edition (January 2012)  
 
About This Guide  
This guide provides information on setting up the monitor, installing drivers, using the  
on-screen display menu, troubleshooting and technical specifications.  
WARNING! Text set off in this manner indicates that failure to follow directions  
could result in bodily harm or loss of life.  
CAUTION: Text set off in this manner indicates that failure to follow directions  
could result in damage to equipment or loss of information.  
NOTE: Text set off in this manner provides important supplemental information.  
ii  
 
 
Table of Contents  
High-Bandwidth Digital Content Protection (HDCP)  
Sleep Timer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
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1. Product Features  
HP LCD Monitors  
The HP LCD (liquid crystal display) monitors have an active matrix, thin-film transistor  
(TFT) screen with the following features:  
Large diagonal display  
Maximum graphics resolution:  
1366 x 768 @ 60Hz (18.5 in)  
1600 x 900 @ 60Hz (20 in)  
1920 x 1080 @60Hz (23 in)  
Plus full-screen support for lower resolutions  
VGA analog signal  
DVI digital signal on select models  
Easy viewing from a sitting or standing position, or while moving from one side of  
the monitor to the other  
Tilt adjustment  
Removable base  
Built in stereo speakers on select models  
Security lock slot for a locking security cable (security cable sold separately)  
Plug and Play capability, if supported by your computer system  
On-Screen Display (OSD) adjustments in several languages for easy setup and  
screen optimization  
Power Saver to reduce energy consumption  
HDCP (High Bandwidth Digital Content Protection) on DVI input for select models  
Software and utilities CD, containing the following:  
Drivers  
Documents  
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HP LCD Monitors  
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2. Safety and Maintenance Guidelines  
Important Safety Information  
A power cord is included with the monitor. If another cord is used, use only a power  
source and connection appropriate for this monitor. For information on the correct  
power cord set to use with the monitor, refer to the "Connecting the Power Cable" .  
WARNING! To reduce the risk of electric shock or damage to the equipment:  
Do not disable the power cord grounding feature. The grounding plug is an  
important safety feature.  
Plug the power cord in a grounded (earthed) outlet that is easily accessible at all  
times.  
Disconnect power from the product by unplugging the power cord from the  
electrical outlet.  
For your safety, do not place anything on power cords or cables. Arrange them so that  
no one may accidentally step on or trip over them. Do not pull on a cord or cable.  
When unplugging from the electrical outlet, grasp the cord by the plug.  
To reduce the risk of serious injury, read the Safety and Comfort Guide . It describes  
proper workstation, setup, posture, and health and work habits for computer users,  
and provides important electrical and mechanical safety information. This guide is  
located on the Web at http://www.hp.com/ergo and/or on the documentation CD, if  
one is included with the monitor.  
CAUTION: For the protection of the monitor, as well as the computer, connect all  
power cords for the computer and its peripheral devices (such as a monitor, printer,  
scanner) to some form of surge protection device such as a power strip or  
Uninterruptible Power Supply (UPS). Not all power strips provide surge protection; the  
power strips must be specifically labeled as having this ability. Use a power strip  
whose manufacturer offers a Damage Replacement Policy so you can replace the  
equipment, if surge protection fails.  
Use the appropriate and correctly sized furniture designed to properly support your  
HP LCD monitor.  
WARNING: LCD monitors that are inappropriately situated on dressers, book  
cases, shelves, desks, speakers, chests, or carts may fall over and cause personal  
injury. Care should be taken to route all cords and cables connected to the LCD  
monitor so that they can not be pulled, grabbed, or tripped over.  
Safety Precautions  
Use only a power source and connection compatible with this monitor, as  
indicated on the label/back plate of the monitor.  
Be sure the total ampere rating of the products connected to the outlet does not  
exceed the current rating of the electrical outlet, and the total ampere rating of the  
products connected to the power cord does not exceed the rating of the power  
cord. Look on the power label to determine the ampere rating (Amps or A) for  
each device.  
Install your monitor near a power outlet that you can easily reach. Disconnect the  
monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect  
the monitor by pulling the cord.  
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Chapter 2. Safety and Maintenance Guidelines  
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Do not allow anything to rest on the power cord. Do not walk on the cord.  
Maintenance Guidelines  
To enhance the performance and extend the life of the monitor:  
Do not open the monitor cabinet or attempt to service this product yourself. Adjust  
only those controls that are covered in the operating instructions. If the monitor is  
not operating properly or has been dropped or damaged, contact an authorized  
HP dealer, reseller, or service provider.  
Use only a power source and connection appropriate for this monitor, as indicated  
on the label/back plate of the monitor.  
Be sure the total ampere rating of the products connected to the outlet does not  
exceed the current rating of the electrical outlet, and the total ampere rating of the  
products connected to the cord does not exceed the rating of the cord. Look on  
the power label to determine the ampere rating (AMPS or A) for each device.  
Install the monitor near an outlet that you can easily reach. Disconnect the  
monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect  
the monitor by pulling the cord.  
Turn the monitor off when not in use. You can substantially increase the life  
expectancy of the monitor by using a screen saver program and turning off the  
monitor when not in use  
Slots and openings in the cabinet are provided for ventilation. These openings  
must not be blocked or covered. Never push objec ts of any kind into cabinet slots  
or other openings.  
Do not drop the monitor or place it on an unstable surface.  
Do not allow anything to rest on the power cord. Do not walk on the cord.  
Keep the monitor in a well-ventilated area, away from excessive light, heat or  
moisture.  
When removing the monitor base, you must lay the monitor face down on a soft  
area to prevent it from getting scratched, defaced, or broken.  
Cleaning the Monitor  
1. Turn off the monitor and the computer.  
2. Unplug the monitor from the wall outlet or the power brick.  
3. Clean the monitor plastics with a clean cloth dampened with water.  
4. Clean the monitor screen with an antistatic screen cleaner.  
CAUTION: Do not use benzene, thinner, ammonia, or any other volatile  
substances to clean the monitor or the screen. These chemicals may damage the  
cabinet finish as well as the screen.  
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Maintenance Guidelines  
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3. Setting Up the Monitor  
Unpacking the Monitor  
1. Unpack the monitor. Make sure all contents are included. Store the packing box.  
2. Turn off the computer and other attached devices.  
3. Prepare a flat area to assemble the monitor. You may need a flat, soft, protected  
area for placing the monitor screen-down while preparing it for installation.  
Installing the Monitor  
You can install the monitor on a desktop or wall-mount it. Place the monitor in a  
convenient, well-ventilated location near your computer. Connect the monitor cables  
after you have installed the monitor.  
Preparing the monitor for desktop use  
1. Set the monitor screen face down on a flat, soft, protected table or desk surface  
with the support column overhanging the edge.  
CAUTION: The screen is fragile. Avoid touching or applying pressure to the LCD  
screen; doing so can cause damage.  
2. Press the column onto the monitor support column until it locks in place.  
Figure 3-1 Attaching the Monitor Column  
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Chapter 3. Setting Up the Monitor  
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3. Press the base into the column until it locks in position.  
Figure 3-2 Attaching the Base  
4. Lift the monitor to an upright position and place on a flat, stable surface.  
Figure 3-3 Monitor in upright position  
Preparing the monitor for wall-mounting  
1. Check the stability of the wall-mounting fixture.  
WARNING! To reduce the risk of personal injury or of damage to the equipment,  
check that the wall-mounting fixture is adequately installed and secured before  
attaching the monitor. Refer to the instructions supplied with the wall-mounting fixture  
and check that it is capable of supporting the monitor.  
2. Disconnect the power cable and any other cables from the monitor.  
3. Place the monitor face down on a flat, protected surface.  
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Installing the Monitor  
5
 
4. Slide the base away from the bottom of the monitor.  
Figure 3-4 Sliding the base away from the monitor  
5. Four threaded holes are exposed. These holes are for screws to attach the swing  
arm or other mounting fixture to the back of the monitor.  
6. Follow the instructions included with the mounting fixture to ensure that the  
monitor is safely attached. The four threaded holes that are on the back of the  
panel are compliant with the VESA standard for mounting flat-panel monitors.  
7. Attach a swing arm or other mounting fixture.  
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Chapter 3. Setting Up the Monitor  
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Connecting Monitor Cables  
Connecting the VGA (Analog) Cable or DVI-D (Digital) Cable  
Use a VGA video cable or a DVI-D cable to connect your monitor to your computer. To  
use DVI, you must have a DVI-compliant graphic card. Connectors are located on the  
back of the monitor. Be sure the computer and monitor are turned off and unplugged.  
1. To connect the VGA cable  
Connect one end of the VGA video cable to the back of the monitor and the other end  
to the VGA video connector on the computer.  
2. To connect the DVI-D cable (provided with select models)  
Connect one end of the DVI-D video cable to the back of the monitor and the other  
end to the DVI-D video connector on the computer. You can use this cable only if your  
computer has a DVI compliant graphics card installed. The monitor DVI-D connector  
and cable are included.  
Figure 3-5 Connecting the VGA or a DVI-D cable - connector locations may vary  
NOTE: When using a VGA or DVI signal, you must connect your audio  
separately because a VGA or DVI signal converts only video data, not audio data.  
Connecting the Audio Cable (Select Models)  
Connect the built-in monitor speakers to the computer by using the audio cable as  
shown in the following illustration  
Figure 3-6 connecting the Audio Cables - connector locations may vary  
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Connecting Monitor Cables  
7
 
   
High-Bandwidth Digital Content Protection (HDCP)  
(Available on Select Models)  
Your monitor supports HDCP and can receive high-definition content. High-definition  
content is available in many sources, such as Blue-ray Disc devices or HDTV air or  
cable broadcasts. If you do not have an HDCP-enabled monitor, you will see a blank  
screen or a lower resolution picture when playing high-definition protected content.  
Your computer graphics card and monitor must both support HDCP to display  
protected content.  
Connecting the Power Cable  
1. Follow all Electrical and Power Warnings  
WARNING! To reduce the risk of electric shock or damage to your equipment: Do  
not disable the power cord grounding plug. The grounding plug is an important safety  
feature.  
Plug the power cord into a grounded (earthed) electrical outlet.  
Be sure that the grounded power outlet you plug the power cord into is easily  
accessible to the operator and located as close to the equipment as possible. A power  
cord should be routed so that it is not likely to be walked on or pinched by items that  
are placed upon it or against it.  
Do not place anything on power cords or cables. Arrange them so that no one may  
accidentally step on or trip over them. Do not pull on a cord or cable.  
See"Technical Specification" (Appendix B) for additional information.  
Figure 3-7 Connecting the power cable  
2. Connect one end of the power cable to the monitor and the other end to a  
grounded electrical outlet.  
WARNING! To prevent injury from electrical shock, you should do one of the  
following if a properly grounded electrical outlet is not available: (1) You should use an  
electrical outlet adapter that provides proper grounding. (2) You should have a  
properly grounded electrical outlet installed.  
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Chapter 3. Setting Up the Monitor  
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Adjusting the Tilt  
For optimal viewing, adjust the screen tilt to your own preference, as follows:  
1. Face the front of the monitor and hold the base so that you do not topple the  
monitor while changing the tilt.  
2. Adjust the tilt by moving the top edge of the monitor either toward or away from  
you, without touching the screen.  
Figure 3-8 Tilt adjustment  
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Adjusting the Tilt  
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4. Operating the Monitor  
CD Software and Utilities  
The CD that is included with this monitor contains drivers and software that you can  
install on your computer.  
Installing Drivers  
If you determine that you need to update the drivers, you can install the monitor driver  
INF and ICM files from the CD, or download them from the Internet.  
Installing the monitor driver software from the CD  
To install the monitor driver software from the CD:  
1. Insert the CD in your computer CD drive. The CD menu appears.  
2. Select the language.  
3. Click Install Monitor Driver Software.  
4. Follow the on-screen instructions.  
5. Ensure that the proper resolutions and refresh rates appear in the Display Control  
Panel settings.  
Refer to the Windows® operating system documentation for more information.  
NOTE: You might need to install the digitally signed monitor drivers (INF or ICM  
files) manually from the CD, in case of an installation error. Refer to the "Driver  
Software Readme" file on the CD for instructions (in English only).  
Downloading updated drivers from the Internet  
To download the latest version of drivers and software files from the HP Support site:  
1. Refer to: http://www.hp.com/support .  
2. Select your country/region.  
3. Select Download Drivers and Software.  
4. Enter the model number of your monitor. The software download pages for your  
monitor are displayed.  
5. Download and install the driver and software files by following the instructions on  
the download pages.  
6. Ensure that your system meets the requirements.  
10 Chapter 4. Operating the Monitor  
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Front-Panel Controls  
The monitor buttons are located on the bottom of the front panel  
Figure 4-1 Front-panel control buttons  
5
4
3
2
1
No. Icon  
Description  
1
2
3
Power  
Turns the monitor on or puts it in standby or sleep mode. The Power  
button is located on the bottom or front of the monitor depending on the  
model.  
OK  
+
If the OSD menu is on, press to select the highlighted menu item.  
If the OSD menu is inactive, press to activate the auto adjustment feature  
to optimize the screen image.  
If the OSD menu is on, press to navigate forward through the OSD menu  
and increase adjustment levels.  
If the OSD menu is inactive, press to activate the source button that  
chooses the video signal input (VGA or DVI)  
4
5
-
If the OSD menu is on, press to navigate backward through the OSD  
menu and decrease adjustment levels.  
If the OSD menu is inactive, press to activate the volume adjustment bar,  
press - or + to adjust volume.(with audio model only)  
Menu  
Opens, selects, or exits the OSD menu.  
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Front-Panel Controls 11  
 
 
Using the On-Screen Display (OSD)  
The following table lists the On-Screen Display (OSD) menu selections and their  
functional descriptions. After changing an OSD menu item, and if the menu screen  
has these options, you may choose to:  
Cancel - to return to the previous menu level.  
Save and Return - to save all changes and return to the OSD Main Menu screen.  
This Save and Return option is only active if you change a menu item.  
12 Chapter 4. Operating the Monitor  
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OSD MENU  
Icon  
Main Menu  
Submenu  
Description  
Brightness  
Adjustable scale  
Adjusts the brightness level of the screen. The  
factory default range is 90.  
Contrast  
Color  
Adjustable scale  
Adjusts the contrast level of the screen. The factory  
default range is 80.  
Selects the screen color. The factory default is  
6500K or Custom Color, depending on the model.  
Warm (5000K)  
Standard (6500K)  
Cool (9300K)  
Changes color to slightly reddish white.  
Uses standard colors (default).  
Changes color to slightly blueish white.  
Selects and adjusts your own color scales:  
Custom (RGB)  
Red Color - sets your own red color levels  
Green Color - sets your own green color levels  
Blue Color - sets your own blue color levels  
Image Control  
Adjusts the screen Image. (VGA Input only)  
Auto Adjustment  
Clock  
Automatically adjusts the screen Image.  
Minimizes any vertical bars or strips visible on the  
screen background. Adjusting the Clock will also  
change the horizontal screen Image.  
Clock Phase  
Adjusts the focus of the display. This adjustment  
allows you to remove any horizontal noise and clear  
or sharpen the image of characters.  
Horizontal Position  
Vertical Position  
Custom Scaling  
Adjusts the position of the screen Image left and  
right.  
Adjusts the position of the screen Image up and  
down.  
Selects the method on how displayed information  
on the monitor will be formatted. Select:  
Fill to Screen - image fills the entire screen and  
may look distorted or elongated because of  
non-proportlonal scaling of height and width.  
Fill to Aspect Ratio - image Is sized to fit the  
screen and maintains proportional Image.  
Sharpness  
Adjusts the screen image to look sharper or soft.  
Dynamic Contrast  
Ratio  
Turns Dynamic Contrast Ratio On or Off. The  
factory default is Off.  
OSD Control  
Provides a menu for adjusting the on-screen display  
(OSD) controls.  
Horizontal OSD  
Position  
Changes the viewing position of the OSD menu to  
the left or right area of the screen. The factory  
default range Is 97.  
Vertical OSD Position  
Changes the viewing position of the OSD menu to  
the top or bottom area of the screen. The factory  
default range is 18.  
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Using the On-Screen Display (OSD) 13  
 
OSD MENU  
Icon  
Main Menu  
Submenu  
Description  
OSD Transparency  
Adjust to view the background information through  
the OSD.  
OSD Timeout  
Power Saver  
Sets the time duration in seconds that the OSD Is  
visible after the last button is pressed. The range Is  
5 - 60 seconds. The factory default is 30 seconds.  
Management  
Selects the OSD and power management features  
of the monitor.  
Enables the power saving feature. Select:  
On  
Off  
The factory default is On.  
Power on Recall  
Restores power to the monitor following an  
unexpected removal of power. Select:  
On  
Off  
The factory default is On.  
Mode Display  
Displays the resolution, refresh rate and frequency  
Information on the screen each time the OSD Main  
Menu is accessed. Select:  
On  
Off  
The factory default is On.  
Monitor Status  
Displays the operating status of the monitor each  
time the monitor Is powered on. Select the location  
to display the status to:  
Top  
Middle  
Bottom  
Off  
The factory default is Top.  
DDC/CI Support  
Allows the computer to control some OSD menu  
features such as brightness, contrast and color  
temperature. Set to:  
On  
Off  
The factory default is On.  
Bezel Power LED  
Volume  
Turns off the power LED on the front panel of the  
monitor. The factory default is On.  
Adjusts the volume level, (on select models)  
14 Chapter 4. Operating the Monitor  
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OSD MENU  
Icon  
Main Menu  
Submenu  
Description  
Sleep Timer  
Provides the timer adjustment menu options:  
Set Current Time-sets the current time in hours  
and minutes  
Set Sleep Time-sets the time you want to place  
the monitor In sleep mode  
Set on Time-sets the time you want the monitor  
to wake up from sleep mode  
Timer-sets the Sleep Timer feature On or Off.  
The default setting Is Off  
Sleep Now-Immediately sets the monitor to  
enter sleep mode  
Language  
Selects the language in which the OSD menu Is  
displayed. The factory default Is English.  
Information  
Selects and displays important information about  
the monitor.  
Current Settings  
Provides the current input video mode.  
Recommended  
Settings  
Provides the recommended resolution mode and  
refresh rate for the monitor.  
Serial Number  
Reports the serial number of the monitor. The serial  
number Is needed if contacting HP technical  
support.  
FW Version  
Reports the firmware version of the monitor.  
Reports the total hours of backlight operation.  
Backlight Hours  
Service Support  
Factory Reset  
Returns all OSD menu settings and DDC/CI  
controls to the factory default settings, except the  
Language.  
Source Control  
(on select models)  
Selects the video input signal. By priority of DVI,  
VGA.  
DVI  
Selects DVI as the video input signal.  
Selects VGA as the video input signal.  
VGA  
Default Source  
Selects the default or primary video input signal  
when the monitor is connected to two active and  
valid video sources. The monitor will automatically  
determine the video format. The choices are:  
DVI  
VGA  
Auto-Switch Source  
Turns the system's automatic video signal input to  
On or Off. The factory default is On.  
Exit  
Exits the OSD menu screen.  
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Using the On-Screen Display (OSD) 15  
 
Selecting Video Input Connectors  
The input connectors are:  
VGA connector (analog)  
DVI-D connector (digital) (Select Models)  
The monitor automatically determines which inputs have valid video signals, and  
displays the image.  
You can connect the VGA cable, the DVI-D cable, or both. If both cables are installed,  
the default input selection is DVI.The source of input can be switched using the Input  
Select option in the OSD menu.  
Identifying Monitor Conditions  
Special messages will appear on the monitor screen when identifying the following  
monitor conditions:  
Monitor Status - When the monitor is powered on or when the input source signal  
is changed, a Monitor Status message is displayed for five seconds. The message  
shows which input is the current active signal, the status of the auto-switch source  
setting (On or Off), the default source signal, the current preset display resolution,  
and the recommended preset display resolution.  
Input Signal Out of Range - Change resolution setting to 1366 x 768 @ 60Hz  
(18.5 in),1600 x 900 @ 60Hz (20 in),1920 x 1080 @ 60Hz (23 in). Indicates the  
monitor does not support the input signal because the resolution and/or refresh  
rate are set higher than the monitor supports.  
No Source Signal - Indicates the monitor is not receiving a video signal from the  
PC on the monitor video input connector. Check to determine if the PC or input  
signal source is off or in the power saving mode.  
Auto Adjustment in Progress - Indicates the auto-adjustment function is active.  
Monitor Going to Sleep - Indicates the screen display is entering a sleep mode.  
Check Video Cable - Indicates the video cable is not properly connected to the  
computer.  
OSD Lockout - The OSD can be enabled or disabled by pressing and holding the  
Menu button on the front panel for 10 seconds. If the OSD is locked, the warning  
message OSD Lockout displays for ten seconds.  
If the OSD is locked, press and hold the Menu button for 10 seconds to unlock  
the OSD.  
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock  
the OSD.  
Power Button Lockout - Indicates the power button is locked. If the power button is  
locked, the warning message Power Button Lockout displays.  
If the power button is locked, press and hold the power button for 10 seconds  
to unlock the power button function.  
If the power button is unlocked, press and hold the power button for 10  
seconds to lock out the power button function.  
Dynamic Contrast Ratio On - Indicates that Dynamic Contrast Ratio has been  
turned on. This occurs if Dynamic Contrast Ratio is turned on in the Image Control  
OSD menu.  
Dynamic Contrast Ratio Off - Indicates that Dynamic Contrast Ratio has been  
turned off. This occurs if Dynamic Contrast Ratio is turned off in the Image Control  
OSD menu.  
16 Chapter 4. Operating the Monitor  
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Adjusting Screen Quality  
The auto adjustment feature automatically fine-tunes the image quality for display  
size, position, clock, and phase each time a new video mode is displayed. For more  
precise adjustments of VGA input, run the Auto Adjustment software on the CD. If you  
want additional image quality improvement, use the Clock and Phase controls of the  
monitor to fine tune the image. See "Optimizing Analog Video" in this chapter.  
Optimizing Analog Video  
Some monitors contain advanced circuitry that allow the monitor to function as a  
standard analog monitor. Two controls in the OSD menu can be adjusted to improve  
analog image performance:  
Clock - Increase or decrease the value to minimize any vertical bars or stripes visible  
on the screen background.  
Phase - Increase or decrease the value to minimize video distortion or video jitter.  
Use these controls only when the auto adjustment function does not provide a  
satisfactory monitor image in analog mode. To obtain the best results:  
1. Allow the monitor to warm up for 30 minutes before adjusting.  
2. Access the OSD menu, then select Image Setup.  
3. Set the main Clock settings correctly first, because the Phase settings depend on  
the main Clock settings.When adjusting the Clock and Phase values, if the  
monitor images become distorted,continue adjusting the values until the distortion  
disappears. To restore the factory settings, access the OSD menu, select Factory  
Reset , and then select Yes .  
Power-Saver Feature  
When the monitor is in normal operating mode, the Power light is blue and the monitor  
uses the normal watts of power. For power usage, refer to "Technical Specification"  
(Appendix B). The monitor also supports a power-saver mode that is controlled by the  
computer. When the monitor is in the reduced-power state, the monitor screen is  
blank, the backlight is off, and the Power light is amber. The monitor uses minimum  
power. When the monitor is "awakened," a brief warm-up period occurs before the  
monitor returns to normal operating mode. The energy-saving reduced power state  
activates if the monitor does not detect either the horizontal sync signal or the vertical  
sync signal. The power-saver feature must be activated on your computer for this  
feature to work. Refer to your computer documentation for instructions on setting  
energy-saver features (sometimes called power-management features).  
NOTE: The energy-saver feature works only when the monitor is connected to  
computers that have energy-saver features.  
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Adjusting Screen Quality 17  
 
   
Sleep Timer Mode  
The Sleep Timer mode is an energy-saving feature that enables you to set a time for  
the monitor to power on and off at the same time every day. This also extends the life  
of the backlight bulbs in the monitor. The Sleep Timer has five settings:  
Set Current Time  
Set Sleep Time  
Set On Time  
Timer: On/Off  
Sleep Now  
To set the timer:  
1. Press the Menu button on the monitor front panel to display the OSD Menu.  
2. Scroll down and highlight Management.  
3. Press the OK button to select Management.  
4. Scroll down and highlight and select Sleep Timer > Set Current Time.  
Note: You must set the current local time before you reset the time for Sleep Time or  
On Time. Note that the time is displayed in a 24-hour clock format. For example, 1:15  
p.m. is displayed as 13 hours 15 minutes.  
A power failure or loss of power to the monitor will cause the timer to reset to 00:00. If  
this occurs, you will need to reset the sleep timer mode.  
5. Press the OK button once to enter the adjustment mode for hours.  
6. Press the - (Minus) or + (Plus) button to adjust the hour.  
7. Press the OK button again to enter the time for minutes.  
8. Press the - (Minus) or + (Plus) button to adjust the minutes.  
9. Press the OK button to lock in the time chosen.  
10. After setting the current time, the highlight automatically skips to Set Sleep Time.  
Repeat steps 6 through 9 to set Sleep Time.  
11. If you do not want to set Sleep Time, press the OK button twice, then select Save  
and Return to exit the menu.  
12. After setting Sleep Time, the highlight automatically skips to Set On Time. Repeat  
steps 6 through 9 to set On Time.  
13. Set the Timer mode to On to activate the Sleep Timer settings.  
14. When you are finished, select Save and Return to exit the menu.  
The fifth selection, Sleep Now, turns the monitor backlights off immediately and stays  
in sleep mode until the next On Time activates or a monitor button is pressed.  
18 Chapter 4. Operating the Monitor  
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A. Troubleshooting  
Solving Common Problems  
The following table lists possible problems, the possible cause of each problem, and  
the recommended solutions:  
Problem Solution  
Problem & Question  
Possible Solutions  
Power LED Is Not ON  
Make sure the power button is ON and the Power Cord is  
properly connected to a grounded power outlet and to the  
monitor.  
No Plug & Play  
In order for the Plug & Play feature of the monitor to work,  
you need a Plug & Play compatible computer & video card.  
Check with your computer manufacturer. Also check the  
monitor's video cable and make sure none of the pins are  
bent.  
Make sure the HP Monitor Drivers are installed (HP Monitor  
Drivers are available at : http://www.hp.com/support)  
Picture Is Fuzzy & Has  
Ghosting Shadowing  
Problem  
Adjust the Contrast and Brightness Controls.  
Make sure you are not using an extension cable or switch  
box. We recommend plugging the monitor directly to the  
video card output connector on the back of your computer.  
Picture Bounces, Flickers Or  
Wave Pattern Is Present In  
The Picture  
Move electrical devices that may cause electrical  
interference as far away from the monitor as possible.  
Use the maximum refresh rate your monitor is capable of at  
the resolution your are using.  
Monitor Is Stuck In Active  
Off-Mode  
The Computer Power Switch should be in the ON position.  
The Computer Video Card should be snugly seated in its  
slot.  
Make sure the monitor's video cable is properly connected to  
the computer.  
Inspect the monitor's video cable and make sure none of the  
pins are bent.  
Missing one of the primary  
colors (RED, GREEN, or  
BLUE)  
Inspect the monitor's video cable and make sure that none  
of the pins are bent.  
Make sure the monitor's video cable is properly connected to  
the computer.  
Screen image is not  
centered or sized properly  
Adjust H-Position and V-Position or press hot-key (OK).  
Picture has color defects  
(white does not look white)  
Adjust RGB color or select color temperature  
Horizontal or vertical  
disturbances on the screen  
Use Windows shut-down mode. Adjust CLOCK and Phase  
or press the OK button to display ideal setting  
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Getting Support from hp.com  
Before you contact customer service, refer to HP Technical Support at:  
Select your country/region, and then follow the links to the support page for your  
monitor.  
Preparing to Call Technical Support  
If you cannot solve a problem by using the troubleshooting tips in this section, you  
might have to call technical support. For technical support contact information, refer to  
the printed documentation included with the monitor.  
Have the following information available when you call:  
• Monitor model number (located on label on back of monitor)  
• Monitor serial number (located on label on back of monitor or in the OSD display  
in the Informationmenu)  
• Purchase date on invoice  
• Conditions under which the problem occurred  
• Error messages received  
• Hardware configuration  
• Name and version of hardware and software you are using  
Locating the Rating Label  
The rating label on the monitor provides the product number and serial number. You  
may need these numbers when contacting HP about your monitor model.  
The rating label is on the back of the monitor.  
20 Appendix A. Troubleshooting  
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B. Technical Specifications  
All specifications represent the typical specifications provided by HP's component  
manufacturers; actual performance may vary either higher or lower.  
HP LCD Monitors  
Face treatment: Glare polarizer with hard coating  
Input terminal:  
VGA connector  
DVI-D 24-pin D-type connector (select models)  
Table B-1 Model V191, LV1911, W1971a, W1972a, W1952a,  
LV2011, LV2011q, W2071d, W2072a, W2072b, W2052a, LV2311,W2371d  
Specifications:  
Display Type:  
18.5 (in)  
20 (in)  
23 (in)  
TFT LCD active matrix  
TFT LCD active matrix  
TFT LCD active matrix  
Viewable Image Size  
Tilt  
47.0 cm (18.5 in.) diagonal 50.8 cm (20 in.) diagonal 58.42 cm (23 in.) diagonal  
-4° (+/-1)~+18° (+/-1)  
-4° (+/-1)~+18° (+/-1)  
-4° (+/-1)~+18° (+/-1)  
Maximum Weight (unpacked)  
Dimensions (h x w x d)  
2.7 kg(5.9 lbs)  
3.5 kg(7.7 lbs)  
3.4 kg(7.5 lbs)  
339.5 mm x446.1 mm  
x170.2mm  
356.6mm x477.3 mm  
x170.2mm  
396.2mm x554.5mm  
x185.2mm  
13.37 x 17.56 x 6.7 in  
14 x 18.8x6.7 in  
15.6 x 21.8 x 7.3 in  
(W2071d:358.2mm x  
484.5 mm x 170.1mm  
14.1 x 19.07 x 6.7 in)  
Maximum Graphics Resolution  
Optimum Graphics Resolution  
Text Mode  
1366 x 768 @ 60 Hz  
1366 x 768 @ 60 Hz  
720 x 400  
1600 x 900 @ 60 Hz  
1600 x 900 @ 60 Hz  
720 x 400  
1920 x 1080 @ 60 Hz  
1920 x 1080 @ 60 Hz  
720 x 400  
Dot Pitch  
0.3 x 0.3 mm  
0.2768 x 0.2768 mm  
24 to 83 kHz  
0.265 x 0.265 mm  
24 to 94 kHz  
Horizontal Frequency (analog  
mode)  
24 to 83 kHz  
Vertical Frequency (analog mode) 50 to 76 Hz  
50 to 76 Hz  
50 to 76 Hz  
Operating Temperature  
Non-Operating Temperature  
Operating Humidity  
41° to 95°F (5° to 35°C)  
41° to 95°F (5° to 35°C)  
41° to 95°F (5° to 35°C)  
15% to 90%  
41° to 95°F (5° to 35°C)  
-4° to 140°F (-20° to 60°C)  
15% to 90%  
41° to 95°F (5° to 35°C)  
15% to 90%  
Non-Operating Humidity  
Power Source  
5% to 90%  
5% to 90%  
5% to 90%  
100-240V~, 50/60 Hz  
26 watts (W)  
100-240V~, 50/60 Hz  
26 watts (W)  
100-240V~, 50/60 Hz  
32 watts (W)  
Power Consumption  
Sleep Power Consumption  
<0.5 watts (W)  
<0.5 watts (W)  
<0.5 watts (W)  
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Preset Video Modes  
The monitor automatically recognizes many preset video input modes that will appear  
properly sized and centered on the screen.  
Table B-2 Factory Preset Video Input Modes,  
V191, LV1911, W1971a, W1972a, W1952a  
Item  
Preset Resolution  
640 x 480  
Horizontal Frequency (kHz)  
Vertical Frequency (Hz)  
1
2
3
4
5
6
7
31.47  
31.47  
37.88  
48.36  
45.00  
63.98  
48.00  
59.94  
70.09  
60.32  
60.00  
60.00  
60.02  
60.00  
720 x 400  
800 x 600  
1024 x 768  
1280 x720  
1280 x 1024  
1366 x 768  
Table B-3 Factory Preset Video Input Modes,  
LV2011,LV2011q,W2071d,W2072a,W2072b,W2052a  
Item  
1
Preset Resolution  
640 x 480  
Horizontal Frequency (kHz)  
Vertical Frequency (Hz)  
31.47  
31.47  
37.88  
48.36  
45.00  
63.98  
55.93  
60.00  
59.94  
70.09  
60.32  
60.00  
60.00  
60.02  
59.88  
60.00  
2
720 x 400  
3
800 x 600  
4
1024 x 768  
1280 x720  
5
6
1280 x 1024  
1440 x 900  
1600 x 900  
7
8
Table B-4 Factory Preset Video Input Mode, LV2311,W2371d  
Item  
1
Preset Resolution  
640 x 480  
Horizontal Frequency (kHz)  
Vertical Frequency (Hz)  
31.47  
31.47  
37.88  
48.36  
45.00  
63.98  
55.94  
65.29  
67.5  
59.94  
70.09  
60.32  
60.00  
60.00  
60.02  
59.89  
60.00  
60.00  
2
720 x 400  
3
800 x 600  
4
1024 x 768  
1280 x720  
5
6
1280 x 1024  
1440 x 900  
1680 x 1050  
1920 x 1080  
7
8
9
22 Appendix B. Technical Specifications  
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LCD Monitor Quality and Pixel Policy  
Your LCD Monitor uses high-precision technology, manufactured according to high  
standards, to help guarantee trouble-free performance. Nevertheless, the display may  
have cosmetic imperfections that appear as small bright or dark spots. This is  
common to all LCD displays used in products supplied by all vendors and is not  
specific to your LCD Monitor. These imperfections are caused by one or more  
defective pixels or subpixels.  
A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel  
is always turned on (a bright spot on a dark background), or it is always off (a dark  
spot on a bright background). The first is the more visible of the two. A defective  
subpixel (dot defect) is less visible than a defective whole pixel, and is small and only  
visible on a specific background.  
To locate defective pixels, the monitor should be viewed under normal operating  
conditions and in normal operating mode at a supported resolution and refresh rate,  
from a distance of approximately 50 cm (16 inches). We expect that, over time, the  
industry will continue to improve its ability to produce displays with fewer cosmetic  
imperfections, and we will adjust guidelines as improvements are made. For more  
information about your LCD Monitor, refer to the HP Web site at:  
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C. Agency Regulatory Notices  
Federal Communications Commission Notice  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential installation.  
This equipment generates, uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced radio or television technician for help.  
Modifications  
The FCC requires the user to be notified that any changes or modifications made to  
this device that are not expressly approved by Hewlett Packard Company may void  
the user's authority to operate the equipment.  
Cables  
Connections to this device must be made with shielded cables with metallic RFI/EMI  
connector hoods to maintain compliance with FCC Rules and Regulations.  
24 Appendix C. Agency Regulatory Notices  
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Declaration of Conformity for Products Marked with the FCC Logo  
(United States Only)  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions:  
1. This device may not cause harmful interference.  
2. This device must accept any interference received, including interference that  
may cause undesired operation.  
For questions regarding the product, contact:  
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 530113  
Houston, Texas 77269-2000  
Or, call 1-800-HP-INVENT (1-800 474-6836)  
For questions regarding this FCC declaration, contact:  
Hewlett Packard Company  
P. O. Box 692000, Mail Stop 510101  
Houston, Texas 77269-2000  
Or, call (281) 514-3333  
To identify this product, refer to the Part, Series, or Model number found on the  
product.  
European Union Regulatory Notice  
Products bearing the CE marking comply with the following EU Directives:  
Low Voltage Directive 2006/95/EC  
EMC Directive 2004/108/EC  
Ecodesign Directive 2009/125/EC, where applicable  
CE compliance of this product is valid if powered with the correct CE-marked AC  
adapter provided by HP.  
Compliance with these directives implies conformity to applicable harmonized  
European standards (European Norms) that are listed in the EU Declaration of  
Conformity issued by HP for this product or product family and available (in English  
only) either within the product documentation or at the following web site:  
compliance is indicated by one of the following conformity markings placed on the  
product:  
Please refer to the regulatory label provided on the product.  
The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-  
TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY.  
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Canadian Notice  
This Class B digital apparatus meets all requirements of the Canadian Interference-  
Causing Equipment Regulations.  
Avis Canadien  
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement  
sur le matériel brouilleur du Canada.  
German Ergonomics Notice  
HP products which bear the "GS" approval mark, when forming part of a system  
comprising HP brand computers, keyboards and monitors that bear the "GS" approval  
mark, meet the applicable ergonomic requirements. The installation guides included  
with the products provide configuration information.  
Japanese Notice  
Korean Notice  
26 Appendix C. Agency Regulatory Notices  
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Power Cord Set Requirements  
The monitor power supply is provided with Automatic Line Switching (ALS). This  
feature allows the monitor to operate on input voltages between 100120V~ or 200−  
240V.  
The power cord set (flexible cord or wall plug) received with the monitor meets the  
requirements for use in the country where you purchased the equipment.  
If you need to obtain a power cord for a different country, you should purchase a  
power cord that is approved for use in that country.  
The power cord must be rated for the product and for the voltage and current marked  
on the product's electrical ratings label. The voltage and current rating of the cord  
should be greater than the voltage and current rating marked on the product. In  
addition, the cross-sectional area of the wire must be a minimum of 0.75 mm2 or 18  
AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m).  
If you have questions about the type of power cord to use, contact an authorized HP  
service provider. A power cord should be routed so that it is not likely to be walked on  
or pinched by items placed upon it or against it. Particular attention should be paid to  
the plug, electrical outlet, and the point where the cord exits from the product.  
Japanese Power Cord Requirements  
For use in Japan, use only the power cord received with this product.  
CAUTION: Do not use the power cord received with this product on any other  
products.  
Product Environmental Notices  
Energy Star Compliance  
Monitors that are marked with the ENERGY STAR Logo meet the requirements of the  
U.S. Environmental Protection Agency (EPA) ENERGY STAR program. As an  
ENERGY STAR Partner, Hewlett Packard Company has determined that this product  
meets the ENERGY STAR guidelines for energy efficiency. Specific details on using  
the Energy Saving features can be found in the energy saver or power management  
section of the computer manual.  
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Disposal of Waste Equipment by Users in Private Household in the  
European Union  
This symbol on the product or on its packaging indicates that this product must not be  
disposed of with your household waste. Instead, it is your responsibility to dispose of  
your waste equipment by handing it over to a designated collection point for the  
recycling or waste electrical and electronic equipment. The separate collection and  
recycling of your waste equipment at the time of disposal will help to conserve natural  
resources and ensure that it is recycled in a manner that protects human health and  
the environment. For more information about where you can drop off your waste  
equipment for recycling, please contact the local city office, the household waste  
disposal service or the shop where you purchased the product.  
Chemical Substances  
HP is committed to providing our customers with information about the chemical  
substances in our products as needed to comply with legal requirements such as  
REACH (Regulation EC No 1907/2006 of the European Parliament and Council). A  
chemical information report for this product can be found at  
HP Recycling Program  
HP encourages customers to recycle used electronic hardware, HP original print  
cartridges, and rechargeable batteries. For more information about recycling  
Restriction of Hazardous Substances (RoHS)  
A Japanese regulatory requirement, defined by specification JIS C 0950, 2005,  
mandates that manufacturers provide Material Content Declarations for certain  
categories of electronic products offered for sale after July 1, 2006. To view the JIS C  
28 Appendix C. Agency Regulatory Notices  
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Turkey EEE Regulation  
In Conformity with the EEE Regulation  
EEE Yönetmeliğine Uygundur  
Ukraine Restriction of Hazardous Substances  
Обладнання відповідаєвимогам Технічного регламенту щодо обмеження  
використання деяких небезпечних речовин в електричному та електронному  
обладнані, затвердженого постановою Кабінету Міністрів України від 3 грудня  
2008 1057.  
The equipment complies with requirements of the Technical Regulation, approved by  
the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008, in terms of  
restrictions for the use of certain dangerous substances in electrical and electronic  
equipment.  
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